Kinetic.
Industry — Med Spa & Wellness

Your clients decide at midnight. Is anyone there when they do?

Med spa clients aren't booking out of necessity — they're booking out of desire, and desire is time-sensitive. They scroll Instagram at 11pm, see a result they want, hit your website. If nobody answers in the next few minutes, the impulse passes. They close the tab. "Later" never comes.

Med spas that respond within 5 minutes are 21× more likely to convert that inquiry. Most respond in 24 hours. By then the client has booked somewhere else.

See it convert an inquiryTry the Serenity demo
What we build

We build AI concierge agents for med spas and aesthetics clinics that are available at the exact moment your clients are ready. They answer treatment questions, explain pricing, walk clients through your menu, book consultations and treatments, and send follow-ups that bring clients back.

Booking lift3×More new consultations booked with AI answering vs without (Jobix AI)
No-show drop0%Reduction with automated multi-channel reminders
Speed window5 minResponse window where conversion is 21× higher than 30 min
Front-desk cost−70%Reported reduction in front-desk phone costs with AI virtual assistants
The four leaks

Four revenue leaks that aren't on your P&L.

Every med spa has them. Most owners feel them but don't price them. Once they're priced, the case for automation is obvious.

The slow response

Aestheticians in treatment rooms, front desk juggling check-out and the phone. New inquiries on Instagram DM, web, or phone get seen 2–12 hours later. By then the client has booked the spa that responded in 3 minutes.

The no-show

A $400 Botox no-show isn't just $400. It's the injector's time, the product held, and the slot that could have gone to someone else. At 20–25% no-show rates, automated reminders cut this by up to 45%.

The dormant client

Average med spa client books 2–3 times/year. Most spas have a list of clients who haven't been in for 90+ days and no system to bring them back. Automated reactivation at 90 days brings back clients who weren't gone — they just needed a reason.

The upsell that never happens

A client books a HydraFacial. 40% of those clients are interested in adding a lip treatment or peel. In a conversational booking flow the AI suggests the add-on naturally — $80–$150 per booking, zero staff cost.

AI services for med spas

Four AI systems. Each closes one leak.

Service 01

AI Concierge & Booking Agent — your 24/7 digital front desk

Trained on your full treatment menu, pricing, providers, and consultation process. Responds to Instagram DMs, website chat, WhatsApp, and phone immediately. Walks clients through options, answers candidacy questions, suggests complementary services, books directly into your system.

Learn more →Service 02

No-Show Reduction Automation — multi-channel reminders that work

Automated SMS + email reminders at 72hr, 24hr, and 2hr. Clients confirm or reschedule in one tap — no friction. Reschedules handled automatically and re-booked into the next available slot. Cuts no-shows by up to 45%. We custom-build this for your spa — see our Custom AI Agents page.

Learn more →Service 03

Client Reactivation Campaigns — bring dormant clients back

At 90 days, an automated personalised message referencing the client's last treatment and a relevant current offer. Day 120 second touch, day 180 final re-engagement. Responders routed straight to the booking agent. We custom-build this for your spa — see our Custom AI Agents page.

Learn more →Service 04

Automated Google Review Requests

After every treatment, an automatic message goes out with a direct link to your Google profile, sent at the moment results are at their best. Consistent 5-star review volume without anyone on your team having to ask. We custom-build this for your spa — see our Custom AI Agents page.

Learn more →
Case studies

Real outcomes. Real numbers.

Case Study 01 · Miami, FL

Lumière Aesthetics

The problem: 3 injectors, 1 front desk. Missing 25–35% of inquiries during treatment hours. Instagram DMs unanswered for 4–6 hours. 23% no-show rate on $350 average. 28 Google reviews after 2 years. Reactivation done manually, occasionally.

What we built: Full four-system deployment — AI Booking Concierge (web + Instagram DM) + No-Show Reminder Automation (Mindbody-integrated) + Client Reactivation at 90/120/180 days + Automated Review Requests. Concierge trained on full menu, candidacy, pricing, provider specialties, and packages.

  • New consultation bookings up 67% in 90 days
  • No-show rate: 23% → 13% in 60 days
  • 18 reactivated clients booked in first 45 days
  • 74 Google reviews in 90 days · 4.1★ → 4.8★
  • Estimated additional monthly revenue: $12,400
Case Study 02 · Scottsdale, AZ

Revive Wellness & IV Therapy

The problem: 2 practitioners, high inquiry volume, low conversion. Detailed questions about drip formulations and candidacy on website chat — answered hours later, by which time the client had cooled. No systematic reactivation.

What we built: AI Booking Concierge with deep knowledge base covering all 14 IV drip formulations, candidacy, contraindications, pricing, and session duration. Follow-up at 2hr / 48hr / 7-day for non-converted inquiries. Reactivation at 60 days (shorter cycle for repeat-purchase IV).

  • Inquiry → booking conversion: 31% → 54%
  • 60-day reactivation: 22% rebooked within 2 weeks
  • Average session value +19% from AI add-on suggestions
  • Front-desk routine inquiry handling −3.5 hrs/day
  • 90-day client retention: 44% → 61%

Names anonymised at client request. Numbers are real.

See it work

Don't take our word for it. Touch it.

A working example, trained for a spa. Yours would be trained on your specific menu, providers, and booking flow.

Try a working example

Health and Wellness Assistant

Ask it about treatments, pricing, or availability — then try to book. The same system can be trained on your spa's exact menu, providers, and policies.

Open the live demo
Med Spa FAQ

Common questions from med spa owners.

Yes, within appropriate limits. The AI is trained on your menu including general candidacy, what a treatment involves, expected results, downtime, and pricing. Anything requiring clinical judgement — specific dosing, complex contraindications — is routed to your provider at the consultation.

Yes — Mindbody, Jane App, and Boulevard are all supported. The AI checks real availability, creates bookings, and sends confirmations directly through your existing system. If you use a different platform, tell us on the call and we'll confirm within 24 hours.

Yes. Instagram DM integration is available as a channel add-on. The AI responds in your brand voice, answers treatment questions, and directs clients to your booking flow. One of our most-requested channels for aesthetics businesses.

The upsell is contextual and conversational, not transactional. When a client books a HydraFacial the AI might mention a complementary add-on at the right moment — natural, not pushy. You control which suggestions are made and when.

Typical deployment is 7–14 days. We train it on your menu, providers, pricing, and brand voice, test it end-to-end with you, and tune it during the first two weeks of going live.

Let's talk

Book a 15-minute call. Leave with a real plan.

We'll show you exactly what an always-on AI agent looks like for your business — what it says, how it guides customers, and what it costs. No pressure, no jargon.

Book a free 15-min call

Taking on 3 new clients this month. US & Canada only.